Return and Refund Policy

Last updated: July 2026

1. 90-Day Satisfaction Guarantee

At Cozily, your satisfaction is our top priority. We offer a 90-day satisfaction guarantee starting from the date you receive your order.

If for any reason you are not entirely satisfied with your purchase, please contact us and we will issue a full refund.

This guarantee is offered in addition to, and does not affect, your statutory rights as a UK consumer (see Section 7).

2. Return Conditions

To be eligible for our guarantee, the following conditions must be met:

  • The request must be made within 90 days of receiving your order
  • The item must be returned in its original, unused condition
  • Your order number must be provided with your request

3. How to Initiate a Return

Please contact our customer service team:
📧 contact@cozily-shop.com
🌐 cozily-shop.com

When reaching out, please include:

  • Your full name
  • Your order number
  • The reason for the return
  • Photos, if the product is defective or damaged

Our team will respond within 48 business hours with return instructions.

4. Refunds

Once your return is approved:

  • The refund will be processed within 5 to 10 business days
  • It will be issued to the original payment method used at checkout
  • Processing times may vary depending on your bank

5. Return Shipping Costs

Return shipping costs are the customer's responsibility, except in the following cases:

  • The item received was defective
  • The item received was different from what was ordered
  • An error was made on our part

In these cases, we will cover the full cost of return shipping.

6. Non-Eligible Items

The following are not eligible for return under our 90-day guarantee:

  • Items damaged due to improper use
  • Items for which the 90-day period has expired

This does not affect your statutory rights in respect of faulty or misdescribed goods.

7. Your Statutory Rights (UK Consumers)

Nothing in this policy affects your legal rights as a consumer under UK law:

  • Right to cancel (Consumer Contracts Regulations 2013): you have the right to cancel your order for any reason within 14 days of receiving your goods, and a further 14 days to return them. We will refund the full price paid, including standard delivery costs, within 14 days of receiving the goods back or proof of return.
  • Faulty goods (Consumer Rights Act 2015): goods must be as described, of satisfactory quality, and fit for purpose. If they are not, you may be entitled to a full refund within 30 days of delivery, or to a repair, replacement, or refund after that period.

Our 90-day guarantee gives you more time and flexibility than these legal minimums — but you can always rely on your statutory rights instead.

8. Lost or Damaged Packages

If your package arrives damaged, or is not received within the estimated 6 to 10 business days, please contact us immediately at contact@cozily-shop.com with your order number.

9. Contact Us

CMJ Expertise LLC — Cozily
🌐 cozily-shop.com
📧 contact@cozily-shop.com