Shipping Policy
Last updated: July 2026
1. Shipping Area
We currently ship within the following area:
🇬🇧 United Kingdom
2. Processing Time
Orders with confirmed payment are processed within 1 to 3 business days. Orders placed on weekends or bank holidays are processed starting the next business day.
3. Delivery Time
Once your order has shipped, the estimated delivery time is:
6 to 10 business days within the United Kingdom
These timeframes are estimates and may vary due to high demand, holidays, or other exceptional circumstances beyond our control. In any event, and in accordance with UK consumer law, if your order has not been delivered within 30 days of purchase (unless a different date has been agreed), you are entitled to cancel your order and receive a full refund.
4. Order Tracking
Once your package has shipped, you will receive a confirmation email containing your tracking number.
If you have not received it within 3 business days of placing your order, please check your spam folder or contact us at contact@cozily-shop.com.
5. Shipping Costs
Shipping costs are calculated and displayed at checkout, before your order is finalized.
6. Undelivered or Delayed Packages
If your order has not arrived within the estimated timeframe, please follow these steps:
- Check your tracking number for the current status of your package
- Verify that the shipping address provided is correct
- Check with your local Royal Mail delivery office (or the relevant carrier) to see if a delivery attempt notice was left
If your package remains untraceable, please contact us at contact@cozily-shop.com with your order number. We will open an investigation as quickly as possible.
7. Damaged Packages
If your package arrives damaged:
- Take photos of the package and its contents before any use
- Contact us immediately at contact@cozily-shop.com with your photos and order number
We will arrange a replacement or refund in accordance with our Return and Refund Policy.
8. Incorrect Shipping Address
It is your responsibility to verify the accuracy of your shipping address at the time of order. If an error is made, please contact us immediately at contact@cozily-shop.com before your order ships.
While Cozily cannot guarantee delivery to an incorrect address provided by the customer, we will always do our best to help resolve the situation — please get in touch as soon as possible.
9. Contact
CMJ Expertise LLC — Cozily
🌐 cozily-shop.com
📧 contact@cozily-shop.com